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Home > Return Policy
 

Return Policy

30 Day Money Back Guarantee & No Hassle Return Policy

If you are not 100% satisfied with your purchase, you can return your order using the peel off return label on the return paperwork sent with your order.  Please return your purchase within 30 days and in original condition to receive a full refund. 

*If you have a defective item please contact us. 

Note:  Full refund applies to the full product price, shipping fees not included.  If you use the return label on your invoice, you will be charged a $3.95 return shipping fee.

 *Sale items are ONLY eligible for exchange – If you’re unsure, just ask!*

 

1. COMPLETE THE RETURN FORM 

Please download the return form here (you will be responsible for return postage).  

2. PACK YOUR RETURN

Use the original shipping box and packing materials that your glasses came in. It’s designed perfectly for safe shipping back to us! Use the prepaid label found on the return paperwork enclosed with your package. (Note: There is a $3.95 charge for using this shipping label).  If that label has been thrown away, then the customer is responsible for shipping the item back to us.  We recommend USPS as the most cost effective return shipping method. 

3. Ship the box back to us via USPS, FedEx, or UPS

If you are using the peel off shipping label, simply put the return into your mailbox to be shipped back.  If you are shipping it back on your own, go to your nearest post office or shipping location ship the box back to us.  

  Address the return to 

Peepers' Inventory Warehouse
2550 Northwest Parkway
Elgin, IL 60124

International Returns

International customers can download the international return form here. International customers are responsible for their own return postage.  

Exchanges

You can exchange items from your purchase within 30 days of the purchase date.  Product must be in resale condition and include the free case.  To complete an exchange, follow the three easy steps listed above.  Note: When making an exchange there will not be a charge for using our supplied peel off shipping label. 

Upon Arrival:

The product(s) will be inspected upon receipt. ALL returns must be in resalable condition with the coordinating case. No credit will be given if the product shows signs of use. Our guarantee does not cover accidental damage and wear caused by customer. (This means when your dog decides to taste test them or you get hair color all over them – we will not be able to replace/repair them).

Once our warehouse receives your return, we do our best to quickly process it! Please allow 5-7 business days for the credit to appear on your billing statement.


If you have a broken or defective item within 30 days of purchase, please email our Customer Service Team at peeps@peeperspecs.com or call 1-800-348-2508 so we may better assist you.