30 Day Money Back Guarantee & No Hassle Return Policy
If you are not 100%
satisfied with your purchase, follow the 3 steps below and return it for a full
refund! Please return your purchase within
30 days and in original condition to receive a full refund.
*If you have a defective item please contact us.
Note: Full refund applies to the full product price,
shipping fees not included. We never
charge restocking fees.
*Sale items are ONLY eligible for exchange – If you’re unsure,
THE RETURN FORM
Please download the return form here (you will be responsible for return postage).
2. PACK YOUR
Use the original shipping
box and packing materials that your glasses came in. It’s designed perfectly
for safe shipping back to us! Currently, customers are responsible for return shipping back to us. We recommend using USPS.
3. Ship the box back to us via USPS, FedEx, or UPS
Go to your nearest convenient post office or shipping location and ship the box back to us.
Address the return to
Peepers' Inventory Warehouse
2550 Northwest Parkway
Elgin, IL 60124
International customers can download the international return form here. International customers are responsible for their own return postage.
You can exchange items
from your purchase within 30 days of the purchase date. They must be in resalable condition and
include the free case. To complete an
exchange, follow the three easy steps listed above.
product(s) will be inspected upon receipt. ALL returns must be in resalable
condition with the coordinating case. No credit will be given if the product
shows signs of use. Our guarantee does not cover accidental damage and wear
caused by customer. (This means when your dog decides to taste test them or you
get hair color all over them – we will not be able to replace/repair them).
our warehouse receives your return, we do our best to quickly process it!
Please allow 5-7 business days for the credit to appear on your billing
If you have a broken or
defective item within 30 days of purchase, please email our Customer Service
Team at firstname.lastname@example.org or call 1-800-348-2508 so we may better assist