Back Guarantee & No Hassle Return Policy
If you are not 100% satisfied with your purchase, simply return it for a full
refund. You can return your purchase for up to 30 days from the purchase date,
as long as the purchase shows no signs of use. All returns must be in original
If you would like to return an item, please contact us for a Return
Authorization Number. You will be issued a Return Merchandise Authorization (RMA) number and instructions on how to send your order back to us. Returns
received without an RMA will be sent back to the customer, no exceptions. The
process is as follows:
1.) Complete The Return Form (Included
If you have misplaced the return form, simply send us an e-mail at firstname.lastname@example.org and we can
e-mail /fax you a copy. Tell us why you’re returning the item and if you would
like to exchange them for another pair or receive a refund. If you elect to
exchange for another pair, please let us know the model, color and strength of
the new pair you would like in the “comments” area.
2.) Pack Your
Use the original shipping box and packing material your glasses came in. It's
designed perfectly for safe shipping back to us.
3.) Ship Us Your
Customers are responsible for the return postage. We will pick up the return freight if the product arrives damaged or is found to have a manufacturer defect within 30 days of arrival.
Your refund will not include shipping charges previously paid for USPS
First-Class Mail, USPS Priority Mail, any UPS shipment methods, or USPS First
Class or Priority International Mail (International orders), or shipping
charges incurred upon returning the merchandise. This also includes orders that originally qualified for free freight. If your return falls below our free freight cut off of $42 your credit will be less our standard USPS First Class freight charge of $4.99.
product(s) will be inspected upon receipt. All returns must be in resalable
condition and all original packaging (including invoice & free case if
provided) must be in place for full credit to be issued. No credit or exchange
will be issued if the product shows signs of use. Our guarantee does not cover
accidental damage or wear of product caused by customer. Once we have received
your return at our warehouse, we will refund your credit card and send you an
email stating that your return is completed. Credits normally take 5 to 7
business days to appear on your credit card statement.
You can exchange your purchase for up to 30 days from the purchase date. All
product exchanges should include the original invoice and be mailed to the
address provided with your RMA number. Please ensure you specify the style,
color and strength you would like to exchange your reading glasses for so we
can place the new pair on hold for you.
The product(s) will be inspected upon receipt. All exchanges must be in
resalable condition and all original packaging (including invoice & free
case if provided) must be in place. No exchange will be issued if the product
shows signs of use. Exchanges will ship out as soon as we receive the original
If you have a time sensitive issue we recommend that you call us directly at
(800) 348-2508 anytime from 8:00am – 4:30pm CST Monday through Friday. Overseas
customers can reach us at 1-219-872-4413 or Contact us
if you have a problem.